Sided — Support
Need help with the app?
Contact us
Email us at support@getsided.app and we'll get back to
you as soon as we can.
Frequently asked questions
- Do all players need to install the app? Yes, each player installs Sided (free on iOS and Android) to confirm attendance, see the teams and vote for MVP. Joining takes one tap from the group's invite link or QR code.
- Is Sided free for players? Yes. Players never pay. Only the organiser's plan decides the group's limits; Plus and Pro are optional and billed through the App Store or Google Play.
- How are teams balanced? Sided builds the fairest split from confirmed players using six attributes (pace, dribbling, stamina, defence, passing, physicality), a goalkeeping score and a rating that updates after every real result.
- How do new players get a rating? New players start from their attribute card and the rating adjusts quickly after their first games, so the balance improves every week.
- Does Sided handle our group's money? No. The treasury only tracks fees, expenses and balances. Players pay the admin directly via MB Way (Portugal) or Revolut; the app never touches the money.
- I can't log in. Make sure you're using the same sign-in method (Google or Apple) you used when you created your account. If you're still stuck, email support@getsided.app with the address you tried to sign in with.
- How do I delete my account? See the account deletion page at account deletion page.
- How do I report a bug or request a feature? Email support@getsided.app with a short description and, if possible, a screenshot.
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